Start with the Partner dashboard > Support > Customer requests The partner Admin or Helpdesk Agent user opens the customer in Partner Center and selects the relevant workload eg Azure, Dynamics 365 and creates a new request For Advisor partners: Customers, Request a relationship and email the customer global admin – More informationĮnable the partner user to support your customer by assigning the Admin or Helpdesk Agent security role for users on your partner tenant Enabled by default for CSP and Indirect provider – see Azure CSP Delegate administrationī. The request is created on the customer tenant, by the partner user.Įnable Delegated Administrative Privileges (DAP) at the customer levelĪ.
Delegated administration is where a partner has a relationship with a customer, the partner user creates a support request On Behalf Of (OBO) their customer. * Partners participating in the Cloud Solution Provider program (CSP) may select “Cloud Solution Provider” support plan for Azure.įor Cloud services eg Azure, Dynamics 365 etc Partners use Delegate administration to create support requests for their customers. Use the Access ID and Contract ID for Azure*, D365 and on-premises product support ticket / incident creation. Global or MPN Partner Admin, go to Partner Center, Benefits, Technical benefits click Activate. Activation is automated and the Access ID and Contract ID are displayed immediately. Note: If you are looking to build your technical capabilities faster to increase sales, deploy more effectively, and accelerate app development this is NOT technical support – see Technical Presales and Deployment Services.
Technical support provides troubleshooting for a specific problem, error message or functionality that isn't working as expected. This article is for members of Microsoft Partner Network Partners (MPN) who need to know how a technical support incident can be created using MPN Partner benefits. Additional resources MPN benefits and Technical supportĪs part of the Microsoft Partner Network membership, partners are eligible for the following technical support:Ĭloud competencies include: Security Competency, Cloud Business Applications, Cloud Platform, Cloud Productivity, Enterprise Mobility Management, Small and Midmarket Cloud Solutions.
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